Refund & Cancellation Policy
Effective Date: September 2026 • Global Billing Compliance
1. Overview & Commitment
Rixoffice (engineered by Rixcart) strives to provide transparent, equitable billing terms for our global users across all paid subscriptions, including Standard, Pro, and Premium plans. This policy explains your rights regarding plan cancellations, refunds, trial periods, and billing disputes under applicable consumer protection legislation, including EU/UK statutory rights and global payment processor standards.
2. Subscription Cancellation
You may cancel your Rixoffice monthly or annual subscription at any time without fees or penalties directly from your Account Dashboard (/account) or by contacting support at support@rixcart.com. Upon cancellation: • Your subscription will not renew at the end of the current billing cycle. • You will maintain uninterrupted access to all paid features, Rix AI credits, and desktop licenses through the final day of your paid period. • After the billing cycle concludes, your account gracefully transitions to the Free tier. Your local documents, templates, and spreadsheets created on your device remain 100% yours forever.
3. 14-Day Money-Back & Statutory Withdrawal Guarantee
For customers residing in the European Union, United Kingdom, and jurisdictions with statutory cooling-off periods, you are entitled to a full refund within 14 days of your initial subscription purchase. Globally, if you are unsatisfied with Rixoffice for any technical reason during the first 14 days of your initial paid subscription, submit a refund request to support@rixcart.com with your order ID. We will issue a full refund to your original payment method provided less than 25% of your monthly AI credit allowance has been depleted.
4. Rix AI Credits & Consumption Rules
Paid tiers grant an authoritative monthly allocation of Rix AI credits used for document drafting, rewriting, summaries, and agentic workflows. Because AI generations consume real-time LLM compute, credit usage beyond fair-use thresholds is non-refundable. Monthly AI credits do not roll over between billing cycles and have no cash redemption value outside the active subscription.
5. Refund Processing & Timelines
Approved refunds are processed immediately by our billing system and returned to your original payment method: • Credit / Debit Cards (Visa, Mastercard, Amex, RuPay): Typically 5 to 10 business days depending on your issuing bank. • UPI & Local NetBanking (India): Typically 2 to 4 business days. • PayPal / Global Wallets / Regional Methods: 1 to 5 business days. All refunds are credited in the original currency of purchase (USD, EUR, GBP, INR, AUD, CAD, SGD, AED, CHF, DKK, SEK). Any minor discrepancies due to your bank's foreign exchange fluctuations are determined by your card issuer.
6. Billing Disputes & Chargebacks
If you notice an unexpected or duplicate charge, we ask that you reach out directly to support@rixcart.com or billing@rixcart.com before filing a bank dispute or chargeback. We resolve valid duplicate charges within 24 hours. Fraudulent chargebacks may lead to immediate suspension of cloud sync and account licenses.
7. Contact Billing Support
For any questions, refund requests, or payment assistance: • Email: support@rixcart.com or billing@rixcart.com • Enterprise Desk: contact@rixcart.com • Response Time: Within 24 business hours globally.
Need help with your subscription?
Our dedicated global billing team is available 24/7.